Refund policy
Refund Policy
Because our products are dietary supplements meant to be consumed, we can only accept returns of unopened, unused items in their original sealed packaging, within 30 days of delivery.
Eligible for return
- Unopened products with the seal intact
- Requested within 30 days of the delivery date
Not eligible for return
- Opened, used or partly used products
- Products with a broken or missing seal
- Return requests made more than 30 days after delivery
How to start a return
- Email us at [support@drsdiet.com] with your order number and the items you’d like to return.
- We’ll reply with return instructions and the return address.
- Please don’t send items back without contacting us first, as returns sent without approval can’t be processed.
Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a little longer to process it. Original shipping fees are non-refundable.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, please email us within 7 days of delivery with your order number and a photo of the problem. We’ll send a replacement or a full refund at no extra cost to you.
Subscriptions
You can cancel your Daily Trifecta subscription at any time before your next billing date from your account or by contacting us. Subscription orders that have already shipped follow the same return rules above.
Questions
For any questions about returns or refunds, contact us at drsandhu@drsdiet.com.